Hardly ever I repeat hardly ever will I select American Airlines. All over again.Completely unprofessional staff from the ticket agent to flight attendants. Many of the jokes I've listened to about it remaining a †cattle hauler †airline is unfortunately genuine in my modern knowledge.quite unfortunate.
I had been a passenger on yor flight AA2016 out of Phil. airport on 4/9/16 and return flight AA1755 out of Atl. airport back to Phila. on 4/10. My ticket was for an aisle seat with wheelchair guidance because of my handicap. Within the flight outside of Phila., I had an aisle seat. The young Woman occupying the window seat was so big she couldn’t fasten her seatbelt. She promptly fell asleep and began snoring loudly which ongoing for the whole flight. Around the flight back again, I had my boarding go was for an everyday seat. I tried to vary seats within the kiosk , as it indicated there were extra seats in the most crucial cabin space without achievement. My son and daughter-in-law have been denied gate passes to help me get down to the airplane as well as ticket agent was actually disagreeable. I tried to update at the boarding desk, then younger man indicated my ticketwas for handicap in his computer, he reported the cabin seats ended up obtainable and tried to improve me but with out results. After i obtained back into Phila., I waited Virtually 40 minutes for getting from your airplane to baggage. This was by far the most humiliating and demeaning encounter I've ever experienced. Once the wheelchair eventually arrived, the lady started complaining about needing to press me. She couldn’t have the wheelchair up the elevation.
From time to time you discover someone that definitely do the job They are really compensated to try and do. I not merely discovered 1 , I discovered many at American Airways .Even though touring 01/25/sixteen from St. Louis Mo. to Ft Lauderdale I still left my black canvas Ralph Lauren polo keep it up with the gate, I was not allowed off the plane to retrieve it because the doorway was shut as well as jetway removed.
Lastly we gained all of our baggage not to mention one among my bags wasn't there. As expected it absolutely was missing, my sons motor vehicle seat was dropped. The identical ladies that had lied previously discussed that it had to be there, scanned in.
We are so amazing upset with this kind of mis-treatment and poor administration by American Airlines and won't ever fly you once again.
My spouse And that i need to praise our flight attendant whose identify was Rhonda. It has been many years due to the fact we are handled so royally by a flight attendant. Right now, most flight attendants “do their task’, but Placing forth no additional effort and hard work. Rhonda radiated along with her enjoy for her career and her satisfaction in American Airways. I think she is among your senior flight attendants, Incidentally she offered herself. We would like for you basics to Speak to Rhonda and praise her for staying such an incredibly excellent worker and Excellent flight attendant.
We are also sorry which you weren't pleased with the complimentary voucher that we provided. However, the voucher was intended to convey goodwill and to generate amends in a way to the insufficient service you reported. It represents an sum we believe that to be honest and reasonable.
When there was a couple of half hour to land I observed the flight attendant who saw us be guided to seat there, Mrs Fatima, she remenbered in a similar minute and I call him and she recurring that we really really should be there. In this particular minute he reported “remember to, don´t worry, I´m not worried any longer, and that means you shouldn´t be anxious any longerâ€.
We landed promptly and had been very happy which the ride was smooth and pain-free. At the time we created it to baggage claim, the carousal stopped and about 1/2 from the travellers received their luggage. There were so Many people looking forward to our baggage. A number of of us went to your AA to elucidate they required to do a little something.
I've spent several hours on the mobile phone trying to untangle a blunder made in earning reservations with American Airways online. Just after undergoing each of the measures in reserving a flight for my loved ones of 3 (Brian, Marcela & Lorenzo Hawk) and including my bank card no. to purchase the 3 flights, I didn't get a affirmation, but a window on my video display that said “This web page can not be displayedâ€. I took that to indicate which the transaction didn't go through, so I begun all another time with another travel company.
To begin with, huge many thanks and shout out towards your Cust Svc rep Laura. She is incredibly friendly and was capable to address my challenge immediately. You need to sense incredibly lucky to obtain her being an staff.
As a company, you might have stepped way away from line using a public posture on this. But the placement you’ve taken successfully favors “discrimination†towards all folks who will be entitled to your Unique protecting provisions enjoyed by a privileged minority.
About the returning flight we checked in as well as team greeted us and seemed quite Qualified. Obviously until finally we go to the counter. The youthful guy was extremely inexperienced. The agent next to him explained that we place the incorrect ticket on certainly one of our 8 baggage. They two gentlemen couldn't function it out and in essence advised us all the things was Okay.
I have already been touring with American Airways for quite some time now and am now really stunned at a new occurrence. I'd just gotten again from family vacation to see that my suitcase was lacking. American Airways advised me I used to be supposed to get it back again the following day, however I only acquired it two times later and located that my suitcase had been ripped open and destroyed.